Important Notice regarding
“THE WORLD OF RESIDENT EVIL 30TH ANNIVERSARY EXHIBITION”
Notice to Visitors
- Information regarding this exhibition is subject to change without prior notice. Check the official website and official X account for the latest updates and important announcements before your visit.
- Re-entry is not permitted.
- Persons entering with a child ticket may be asked to show identification.
- The organizer assumes no responsibility for any accidents or incidents resulting from failure to follow staff instructions or the posted rules and guidelines.
- The organizer will not be held responsible for any theft, misplacement or loss, etc. Please take care of your own of personal belongings, including luggage and valuables.
- Please refrain from running inside the venue or facilities as it is not only disturbing to other visitors but also very dangerous.
- The exhibition may be canceled without notice due to natural disasters, unforeseen accidents or technical issues. Some of the exhibition contents may also change without prior notice.
- The exhibition may be covered by the media during the exhibition period. Photopraphs or video footage of the exhibition may be published or broadcasted by media outlets or social media sites.
- Suitcases, strollers, and large luggage are not permitted inside the venue.
- Admission to and entry into the venue in cosplay or attire that may inconvenience other visitors is not permitted. Please note that there are no changing rooms or cloakroom facilities available at the venue.
- Please refrain from any behavior that may cause inconvenience to other visitors. In the event you fail to comply with the instructions from staff, we may have no choice but to request for you to vacate the premises. No refund will be given for the ticket price in such instances.
- A security check of your belongings may be performed at the time of admission.
- There are no restrooms inside the venue.
- Pets are not permitted inside the venue.
Regarding Purchase of Tickets
- All tickets are sold for fixed dates and times.
- You may apply for up to four tickets per transaction during the advance ticket lottery.
- You may enter at any time within the designated time slot you purchased. However, to reduce congestion, admission will proceed according to the “assembly time” indicated on your ticket. (The assembly time is on the hour for admission category “A” and at 30 minutes past the hour for admission category “B.”) Thank you for your cooperation.
- You may be denied admission if you are late for the designated time slot you purchased. No refunds on your ticket will be given in such cases.
- Visitors may be requested to wait before entering the exhibition venue regardless of the designated time slot purchased due to overcrowding.
- No changes will be accepted, including change of date, time, or ticket type, once your ticket has been issued, nor will refunds or reissuance of tickets be given under any circumstances (including loss, theft, or damage).
- Tickets are non-refundable even in the event of natural disasters or any subsequent disruptions in public transportation services, as long as this exhibition is in operation.
- Tickets are deemed invalid if ticket stub has been damaged.
- Resales or transfers of tickets are strictly prohibited.
- Visitors who hold a physical disability certificate, rehabilitation certificate, or mental disability certificate are also required to purchase a ticket. However, one person over the age of 18 may be permitted free admission as a “caregiver” to assist one visitor who holds both a disability certificate and a valid ticket.
If a caregiver accompanies the visitor, the visitor with the disability certificate must present both the purchased ticket and the certificate to staff at the time of admission. The caregiver is not required to purchase a ticket. However, caregivers may not purchase products at the official merchandise shop. Thank you for your understanding.
- Group discounts, senior discounts, disability discounts, and other discount programs are not available.
- One pre-school aged child will be permitted free admission when accompanied by a ticket-holding guardian over 18 years of age. In case of two or more preschool aged children, please purchase a child ticket for those exceeding the number permitted for free admission.
Regarding “[Bonus Item] Framed Pin Set Featuring Key Art from Notable Titles in the Franchise”
- Holders of a “Ticket with Exclusive Bonus Item” will receive one exclusive bonus item per ticket.
- To receive the exclusive bonus item, paper ticket holders must present their unused bonus item stub at the venue. The stub will be collected when visitor receives the bonus item. Electronic ticket holders will receive a bonus item stub upon arrival at the venue, which will be collected when they receive the bonus item.
Please note that if you lose your bonus item stub, you will no longer be eligible to receive the exclusive bonus item.
The exclusive bonus item cannot be sent by mail. Please be sure to collect it at the venue on the day of your visit.
- Your right to redeem the exclusive bonus item will be forfeited if you are unable to attend the event for any reason, and no refunds will be made in such cases.
- The exclusive bonus item cannot be exchanged unless it has an initial defect.
- The exclusive bonus item may only be redeemed by the ticket holder and cannot be redeemed by another person on their behalf.
Regarding Purchase of Official Merchandise
- Visitors cannot enter the Official Merchandise Shop without viewing the exhibition area.
- The Official Merchandise Shop is located at the end of the exhibition area, entry to the exhibition area from the Official Merchandise Shop is not permitted.
Please visit the Official Merchandise Shop after viewing the exhibition area. (Re-entry to both the exhibition area and the Official Merchandise Shop is not permitted.)
- The Official Merchandise Shop is only available to visitors on the day of their exhibition visit.
- Each visitor is limited to one purchase transaction per ticketed admission. Please make sure to purchase all the items you wish to buy, as additional purchases will not be permitted.
- Please note that, depending on crowd conditions on the day of the event, visitors may be required to wait for an extended period of time to enter the Official Merchandise Shop and complete their purchases.
- Official merchandise is available in limited quantities. Some items may already be sold out when the venue opens.
Please understand that items may sell out without prior notice. Tickets will not be refunded due to out-of-stock official merchandise.
- Please note that an admission ticket to this event does not guarantee the availability or purchase of all official merchandise at the venue.
- Please note that some official merchandise may be available for purchase online at a later date.
- Some items will become available for purchase later during the event. Please check the official website and official X account for the latest information, including sales start dates.
- The following items will be available for pre-order in limited quantities at the venue shop. Please note that pre-orders will close once the limited quantity has been reached, even if this occurs before the end of the pre-order period.
- NEW ERA x BIOHAZARD Sling Body Bag
- NEW ERA x BIOHAZARD 9TWENTY Cap
Shipping and handling (including packaging): Flat rate of ¥1,650 (tax included)
Estimated shipping: Late March 2027 onward
Pre-order limit: One of each item per person
Shipping schedules are subject to change due to manufacturing, delivery, or other circumstances.
Any changes to the shipping schedule will be announced on the official website or through other official channels.
Once your pre-order is confirmed, cancellations, changes to the items ordered, and returns due to personal circumstances cannot be accepted.
- Purchases for resale purposes are strictly prohibited.
- Purchases on behalf of anyone other than the person attending this event are not permitted.
- Please refrain from using the Official Merchandise Shop as a meeting place.
- Photography, audio recording, video recording, and any other forms of recording are strictly prohibited inside the Official Merchandise Shop. The use of mobile devices, including smartphones, PCs, and tablets, is not permitted except when making payments for official merchandise.
- Trading or transferring official merchandise inside or outside the venue, on public roads, or at nearby facilities is strictly prohibited, as it may cause inconvenience to nearby facilities, their users, and other visitors.
- Please note that we are unable to respond to inquiries regarding merchandise availability, including remaining stock volume or expected restock dates.
- Already sold-out official merchandise cannot be pre-ordered, reserved, or shipped at a later date (excluding certain items).
- Returns and exchanges for official merchandise are not accepted, except in cases of defective items.
- Defective items will only be eligible for exchange. Refunds or returns will not be accepted.
If you wish to request an exchange, please contact the inquiry address provided on the official merchandise (product) within 7 days of purchase. A receipt will be required as proof of purchase, so please keep your receipt in a safe place.
Please note that exchanges cannot be accepted after the 7-day period has passed.
- Please confirm your purchase details at the time of checkout. Once you have left the checkout area, we are unable to assist with any issues regarding incorrect change or other payment errors.
- Images of official merchandise are for illustrative purposes only. Actual colors and designs may differ from those shown.
- Please note that the specifications of official merchandise are subject to change without prior notice. Thank you for your understanding.
- For cash payments, we kindly ask that you prepare the exact amount whenever possible to help reduce congestion at the checkout counters.
- Please note that delivery services and gift wrapping are not available for official merchandise.
However, pre-order items will be shipped at a later date using the designated shipping method.
- Cutting in line is strictly prohibited. Even if your companions are already waiting in line, you must join the end of the line. If you leave the line and return later, please note that you will be required to join the end of the line again rather than rejoining your previous position. Thank you for your understanding.
- The organizers are not responsible for any theft, disputes between customers, accidents, or any other incidents that may occur at the Official Merchandise Shop.
- For safety reasons, please do not run inside the Official Merchandise Shop.
- Please follow the instructions provided by the staff at the Official Merchandise Shop. We kindly ask for your cooperation. Please note that visitors who do not follow staff instructions may be denied use of the shop.
- In addition to cash, the following payment methods are available: Credit cards (*1), Electronic money (*2), Transit IC cards (*3), Apple Pay, and Google Pay (*4).
*1 VISA, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay
*2 WeChat Pay, Alipay, PayPay, Merpay, au PAY, d Payment, iD, QUICPay
*3 Suica, PASMO, Kitaca, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken
*4 Apple Pay and Google Pay can only be used when linked to Suica or PASMO.
- Payments made by credit card, electronic money, or transport IC cards may take longer to process than cash payments. Please note that, due to unforeseen circumstances, these payment methods may become unavailable on the day of the event. Thank you for your understanding.
- Paid plastic shopping bag policy is implemented at the Official Merchandise Shop in an effort to reduce micro-plastic waste. We kindly ask for your understanding and cooperation in helping protect the environment.
- Official merchandise may be subject to postponement or cancellation of release.
- All prices displayed for official merchandise are inclusive of tax.
- The official merchandise available at the Official Merchandise Shop has been specially created to commemorate this exhibition (excluding certain items).
- Certain official merchandise items are subject to purchase limits. Please note that purchase limits are subject to change without prior notice.
General Guidelines
- The game titles featured in this exhibition include titles rated “D (Ages 17 and Up)” and “Z (Ages 18 and Up Only)” under the CERO rating system.
Although the exhibition itself is open to visitors of all ages, some exhibits contain violent content, depictions of blood, horror elements, and potentially disturbing imagery. Young children and visitors who are sensitive to such content are advised to exercise caution. Please be aware of this before visiting.
- Photography, including stills and video, is permitted with cell phones and smartphones only, in all areas of the exhibition except for “THE WORLD OF RESIDENT EVIL THEATER” and the “Official Merchandise Shop.” Please refrain from using digital cameras or other photography equipment. Use of flash, selfie sticks, tripods, or any other photographic aids is also prohibited. Please be considerate of those around you and follow staff instructions when taking photos or videos.
- *For safety reasons, we may ask you to refrain from taking photos when the venue is crowded.
- *Publication of photos that include other visitors or staff without consent may violate portrait rights.
- *Taking photos for commercial or profit-making purposes is strictly prohibited.
- *The organizers will not be held responsible for any use of images taken by visitors.
- Please set your cell phones and smartphones to silent mode and refrain from using them inside the exhibition venue for any purposes with the exception of taking photos in the exhibition area and making a payment at the official merchandise shop.
- Please do not touch the exhibits or display stands, except for designated interactive exhibits.
- After experiencing "THE WORLD OF RESIDENT EVIl THEATER," you are free to explore the exhibition area at your own pace.
- *During busy periods, please follow the instructions of the staff.
- Food and drinks are not permitted inside the exhibition venue.
First Edition Issued: June 26, 2026
Partially Revised: August 28, 2026
Partially Revised: October 16, 2026
